Amazing Cisco

What kind of mind decides that a "contact support" form should have a 128-characters limit? That said, when there is an issue with an account and it gets disabled, what kind of mind decides "let's not send an e-mail to the customer about it, he'll figure it out next time he tries to use our service!"?
#CustomerSupportFail #UIFail :)

[Update] So 24 hours later, #Cisco support has contacted me once, to tell me that my request was bumped from one department (technical support) to another (client manager)… Awesome…

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